FAQ
Company Information
Q: Are you a manufacturer or a trading company?
A: We are a professional manufacturer.
Q: Where is your factory located? Can we visit?
A: Our factory is located in Pingdu City, Qingdao, Shandong Province, China. We warmly welcome customers to visit our factory.
Q: What certifications does your company hold?
A: Please contact us for detailed information about our certifications and qualification documents.
Q: Which countries do you export to?
A: We mainly export our products to countries in South America and North America.
Products
Q: What types of specialized vehicles do you produce?
A: We primarily manufacture sanitation and special-purpose vehicles, including compactor garbage trucks, water trucks, road sweepers, ambulances, and other customized vehicles.
Q: What chassis brands are available?
A: We offer chassis from brands such as Foton, Dongfeng, and Sinotruk. Other chassis options can also be customized according to your requirements.
Q: Do you offer left-hand drive and right-hand drive vehicles?
A: Yes. Both left-hand drive and right-hand drive vehicles can be customized according to your market requirements.
Q: What emission standards do your vehicles meet?
A: Our vehicles can be configured to meet Euro III, Euro IV, Euro V, and other emission standards according to customer requirements and destination market regulations.
Q: Can you provide product specifications and technical datasheets?
A: Yes. Detailed product specifications, technical parameters, and datasheets can be provided upon request.
Ordering & Payment
Q: What is your Minimum Order Quantity (MOQ)?
A: The minimum order quantity is 1 unit.
Q: What are your payment terms?
A: We generally require a 30% deposit, with the remaining 70% balance paid before shipment.
Q: How do I get a quotation?
A: You can contact our sales team and provide your required vehicle type, chassis, configuration, quantity, and destination. We will prepare a quotation based on your specific requirements.
Q: Can I get a price list for all your products?
A: Since vehicle specifications and configurations vary, prices are normally quoted according to your specific requirements.
Customization & OEM/ODM
Q: Can you customize vehicles according to my requirements?
A: Yes. We can customize vehicle configurations, dimensions, chassis, functions, and other specifications according to your requirements.
Q: Can you put our company logo on the trucks?
A: Yes. Customized logos, colors, and branding are available.
Q: Can you produce vehicles for special climates or terrains?
A: Yes. We can customize vehicle configurations according to different climates, road conditions, operating environments, and terrain requirements.
Shipping & Delivery
Q: What is the production lead time?
A: The production lead time depends on the vehicle type and customization requirements. Normally, production takes approximately 30 working days.
Q: What shipping methods do you use?
A: We mainly use Roll-on/Roll-off (Ro-Ro) shipping for vehicle transportation.
Q: How are the trucks packaged for shipping?
A: The vehicles are properly inspected, protected, and secured before shipment to minimize the risk of damage during transportation.
Q: Can you handle all export documentation?
A: Yes. We can provide the necessary export documentation and assist with the export process.
Q: Which port do you ship from?
A: We can arrange shipment from Qingdao Port, Yantai Port, Lianyungang Port, Shanghai Port, and other major Chinese ports according to the shipping route.
Quality & Warranty
Q: How do you ensure product quality?
A: We conduct strict quality inspections throughout the production process and inspect finished vehicles according to applicable technical and quality standards before delivery.
Q: What warranty do you provide?
A: We provide warranty support for relevant vehicle parts according to the product configuration and warranty terms.
Q: Can we arrange third-party inspection before shipment?
A: Yes. Third-party inspection can be arranged upon customer request.
Q: Do you test all vehicles before delivery?
A: Yes. All vehicles are inspected and tested by our professional quality control team before shipment.
After-Sales & Support
Q: What after-sales service do you provide?
A: We provide a one-year warranty as well as technical and after-sales support.
Q: How do I get spare parts in the future?
A: We can provide commonly used spare parts and may include selected wear parts with the vehicle according to the product configuration.
Q: Do you provide operation and maintenance training?
A: Yes. We can provide operation guidance, maintenance instructions, and relevant technical support.
Q: In what language are the manuals and documentation provided?
A: Manuals and technical documentation can be provided in English.
Q: How quickly do you respond to inquiries?
A: Our professional sales and support team provides 24/7 inquiry response services.